Questions, answered.
The things businesses ask us most often. Don't see yours? Get in touch — we're happy to help.
Do you offer support outside business hours?
Yes. We believe IT support should be round-the-clock, 24 hours a day, 7 days a week — so that's exactly what we offer. We're proactive in preventing issues, and available via remote support to get you back up and running quickly if something goes wrong.
Can you support us remotely, or do you need to be on site?
Both. A great deal of what we do — monitoring, patching, troubleshooting, and software support — is handled remotely for a fast response. For hardware repairs, installations, and network work we come to you.
Do you build custom software, or only support existing systems?
We do both. Alongside IT support we design and build custom ERP software — point-of-sale, hotel management, HR, invoicing, and bespoke platforms — and we maintain them long after launch. You can see examples on our Live Systems page.
How does pricing work?
Our services are fully scalable and available for a flat-rate fee, so you can lower your costs and plan your budget with confidence. Get in touch and we'll tailor a package to what your business actually needs.
Can you help us buy the right hardware?
Absolutely. Clients use our expertise to make sure they're getting the best prices on IT equipment — new PCs, business broadband, web hosting, and more — as well as computer repair and maintenance.
Do you support Microsoft 365 and Google Workspace?
Yes. We provide expert setup and ongoing support for both Microsoft 365 and Google Workspace, including email, file storage, and collaboration tools, plus secure cloud storage and backups.
How do you keep our systems and data safe?
Through proactive, layered practices: real-time monitoring, patch management, IT security, and preventative measures designed to stop nightmare scenarios like outages and data loss before they happen.
Where are you based, and who do you work with?
We're based in Mazabuka, Zambia and work with businesses across the region — hotels, restaurants, bars, shops, and service providers — whether you're just starting out, switching systems, or getting more from the tools you already have.
Talk to a real person.
Our IT consultants are on hand to help — call us or send a message and we'll get right back to you.